"Enriching the lives of people with intellectual and other developmental disabilities through individualized, community based supportive experiences and opportunities."

Our services are delivered in community based settings and involve our implementation of respectful, honest, ethical and practical solutions to situations.



Independent Services Network 

Independent Services Network is a private Human Services company serving children and adults. The people we serve have developmental disabilities, acquired brain injury, and/or emotional handicaps. The services are delivered in community- based settings.


Independent Services Network proudly celebrates the thirtieth anniversary of the signing of The Americans with Disabilities Act (ADA)  which was signed into law on July 26, 1990 by President George H.W. Bush. ISN recognizes this landmark event and the important work to promote equal opportunity for people with disabilities.



ISN is taking all the necessary steps to prevent/minimize, to the extent that we can, the spread of COVID-19 within the programs that we oversee.  In general, we have followed the guidance of the Centers for Disease Control and Prevention (CDC), as well as guidance from the Department of Health and Human Services and the Governor’s Office. Some of the steps have included professional cleaning of the offices, guidelines for daily cleaning, guidelines for temperature control of those associated with the company, conducting our meetings via telephone or video-conference, encouraging people that are not feeling well to remain at home, having personal protective equipment available, use of masks, hand sanitizers, among others.  Given the dynamic nature of the circumstances relative to the pandemic, our personnel receive ongoing information on the steps that we are taking and that we recommend for them to take.  Cognizant of the emotional toll that the pandemic has on people, we have offered support and training opportunities through our psychologists. As well as employee assistance program on managing the stress that we are all experiencing.  For any questions relative to our procedures on dealing with the pandemic, please direct to Genevieve Santiago at santiago@isnnh.com.


Conflict Free Case Management


ISN’s Case Management Team provides coordination and oversight of services for individuals over the age of 21 with Intellectual & Developmental Disabilities or an Acquired Brain Disorder. ISN works collaboratively and in close partnership with local Area Agencies to offer Conflict Free Case Management to eligible and interested individuals.

At the core level Conflict-free case management (CFCM) requires that assessment and coordination of services are separate from the delivery of services, with the goal to limit any conscious or unconscious bias a care manager or agency may have, and ultimately promote the individual’s choice and independence.

At this time ISN is offering Conflict Free Case Management services to the greater areas of the following counties: Sullivan, Hillsborough, Merrimack & Rockingham. However, we welcome referrals from anywhere in New Hampshire.

Types of Case Management Services Offered:

Traditional Case Management (Individuals receiving: Residential, Day, Supported Employment and/or Community Support Services)

Family Support Case Management – (Individuals living at home with a family member)

Participant Directed & Managed Services (PDMS) Case Management – (Individuals and families living together who manage their own services and budget)

For more information about ISN’s Case Management Services please contact Kaity Ferland:

Email:  ferland@isnnh.com

Phone: (603) 543-4167 ext. 210






Independent Services Network headquarters is located at 309 Pine St., Manchester, NH 
mailing address: P.O. Box 1111, Manchester, NH, 03105
phone (603) 644-3544, fax (603) 644-1066


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