"Enriching the lives of people with intellectual and other developmental disabilities through individualized, community based supportive experiences and opportunities."

Our services are delivered in community based settings and involve our implementation of respectful, honest, ethical and practical solutions to situations.



Independent Services Network 

Independent Services Network is a private Human Services company serving children and adults. The people we serve have developmental disabilities, acquired brain injury, and/or emotional handicaps. The services are delivered in community- based settings.


It is with great sadness that ISN announces the death of Elsie Osborne of Concord. Elsie passed away on February 25, 2021 at the age of 84 surrounded by people who loved her deeply. We at ISN were very fortunate to have Elsie enrich our lives and show us love for over 30 years. She will be remembered for her engaging smile and sweet personality. Everyone that came in contact with Elsie felt her love by just being in her presence. She had a special version of sign language which was unique to her but clearly understood by those around her. Elsie will be remembered as a warrior. Even in the face of adversity and during medical procedures, Elsie never gave up. She was persistent and resilient and these characteristics helped her recover from several medical conditions quicker than most people would. For the past 11 years Elsie resided in the loving home of Marla Saladini and was able to travel and enjoy her life to the fullest. Elsie loved being outside, eating good food, and really enjoyed road-trips with Marla to Florida. There Elsie was fond of relaxing by the pool, under the shade of the waving palm trees. Elsie will be deeply missed by her loved ones and will forever hold a special place in our hearts. May God rest her soul.

Link to Elsie's obituary:


Conflict Free Case Management


ISN’s Case Management Team provides coordination and oversight of services for individuals over the age of 21 with Intellectual & Developmental Disabilities or an Acquired Brain Disorder. ISN works collaboratively and in close partnership with local Area Agencies to offer Conflict Free Case Management to eligible and interested individuals.

At the core level Conflict-free case management (CFCM) requires that assessment and coordination of services are separate from the delivery of services, with the goal to limit any conscious or unconscious bias a care manager or agency may have, and ultimately promote the individual’s choice and independence.

At this time ISN is offering Conflict Free Case Management services to the greater areas of the following counties: Sullivan, Hillsborough, Merrimack & Rockingham. However, we welcome referrals from anywhere in New Hampshire.

Types of Case Management Services Offered:

Traditional Case Management (Individuals receiving: Residential, Day, Supported Employment and/or Community Support Services)

Family Support Case Management – (Individuals living at home with a family member)

Participant Directed & Managed Services (PDMS) Case Management – (Individuals and families living together who manage their own services and budget)

For more information about ISN’s Case Management Services please contact Kaity Ferland:

Email:  ferland@isnnh.com

Phone: (603) 543-4167 ext. 210






Independent Services Network headquarters is located at 309 Pine St., Manchester, NH 
mailing address: P.O. Box 1111, Manchester, NH, 03105
phone (603) 644-3544, fax (603) 644-1066


© 2021 | Independent Services Network | All Rights Reserved